- REFUND AND RETURN POLICY
*ALL SALES ARE FINAL*
Due to the personal nature of our products, we are unable to accept returns or exchanges. However, please contact us if you are not 100% satisfied – we are committed to making it right!
- ORDER PROCESSING
Justvirtuous.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and shipped within 3-5 business days (Monday through Friday, excluding holidays). International orders will process within 7-14 business days. All orders are shipped from our location in Austin, TX via USPS Priority Mail. Tracking information is provided once your shipping label has been created. Please allow a full 24 hours for your tracking information to be updated once notified.
Please note that the day an order ships does not count as a day in transit. USPS Priority transit times vary by state but typically deliver within 2-3 business days. During the busy holiday season, USPS may experience delays that we have no control of.
- FREE SHIPPING
Justvirtuous.com offers free USPS Standard shipping when the subtotal in your shopping cart is greater than or equal to $100.00, excluding tax and any other offers or price adjustments.
- LOST OR STOLEN PACKAGES
We are not responsible for packages marked as delivered but not in your possession. If after having checked your local USPS office and the package is still not received, you will need to file a mail theft complaint or claim with the US Postal Inspector and file a police report with your local police department to notify them of the theft. Unfortunately, USPS will not allow you to file a claim as they have fulfilled their duty to deliver the package.
If we decide to resend your lost or stolen package, you are required to cover the shipping costs associated with re-sending the package.
We are not responsible for shipping delays due to holidays, inclement weather, damage, or loss. We do accept requests to combine orders however, additional shipping charges may apply. In addition, combined orders may result in extended processing times.
- DAMAGED PRODUCTS
Making sure your order is packaged with care and shipped quickly is always our priority. Additionally, all packages are insured via USPS Priority Mail. While we are not responsible for the handling of your packages by USPS during shipping, we will work with you to remediate the situation should the products therein arrive damaged. We request that you provide a photo of the damaged items within 2 days of receipt and email them to firstname.lastname@example.org
- WRONG ADDRESSES
If a package is returned to us due to the address being incorrectly entered at checkout, we will contact you for the correct address and additional shipping fees will apply.